The fourth agenda item on the EOS Level 10 Meeting Agenda is called Customer / Employee Headlines (C/EH). The C/EH provides an opportunity for the team pause to share both good and bad news about customers and employees. It tends to be a time to celebrate the good stuff and occasionally do some after action review of something gone awry.
The Customer / Employee Headlines agenda item is rich in customer testimonial opportunities. As such, I encourage my clients to be vigilant about listening for testimonial “gold." I encourage them to create “To Do's” to fully capture and promote the positive customer experience mentioned during C/EH.
The process for capturing the testimonials and promoting them is quite simple and straightforward.
The Customer and Employee Headlines agenda item's purpose is primarily to keep the leadership team aligned and informed. Thus, adding the Customer Testimonial Capture and Promotion Process the Level 10 Meeting Agenda makes it doubly useful. The process helps to further focus your team on being Healthy, gaining Traction and achieving your Vision.
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